Returns, Refunds & Cancellations

15-day returns

If a piece isn't right, you can return it within 15 days of delivery for a full refund to the original payment method. To be eligible, the item must be:

• Unworn and undamaged,
• In its original MOON box and packaging,
• Accompanied by the BIS hallmark authenticity card it shipped with.

What can't be returned

Customised or engraved pieces are made only for you and are non-returnable, unless they arrive damaged or defective. Items that show signs of wear, alteration or resizing by a third party are not eligible for return.

How to return

Start a return from the order page in your account, or write to care@moon.example with your order number. Where reverse pickup is available for your PIN code, our courier collects the package from you at no charge; otherwise we'll guide you on self-shipping and reimburse reasonable courier costs for damaged or wrong items.

Refunds are initiated after the returned piece passes a quick quality check at our end (typically within 2 business days of receipt).

Refund timelines

Refunds go back to the original payment method and typically reflect in 5–7 business days after initiation, depending on your bank. For cash-on-delivery orders, we refund to your UPI ID or bank account — we'll collect the details when you initiate the return.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, report it within 48 hours of delivery at care@moon.example with photos (an unboxing video helps most). We'll arrange a free pickup and, at your choice, a replacement or a full refund including any shipping charges paid.

Natural tarnishing of silver over time is a property of the metal, not a defect — the care card included with your order explains how to keep pieces bright.

Exchanges

Need a different ring or bangle size? Start a size exchange from your order page within 15 days of delivery. The first size exchange on an order ships free, subject to stock.

Cancellations

You can cancel an order any time before it ships, from the order page in your account — no questions asked. Refunds for prepaid orders are initiated immediately on cancellation and reflect in 5–7 business days. Once an order has shipped it can no longer be cancelled, but you can return it after delivery under this policy. Made-to-order pieces can be cancelled within 24 hours of ordering; after that, crafting has begun.