Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions govern your use of the MOON website and your purchase of products from us. By browsing the site, creating an account or placing an order, you agree to these terms, our Privacy Policy, Shipping & Delivery Policy and Returns, Refunds & Cancellations Policy. If you do not agree, please do not use the site.

You must be 18 years or older to place an order. If you are under 18, you may use the site only with the involvement of a parent or guardian.

2. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Please make sure the phone number, email and delivery addresses on your account are accurate — order updates and delivery depend on them. Notify us immediately at care@MOON.example if you suspect unauthorised use of your account.

3. Products, hallmarking & authenticity

Every piece we sell is 925 sterling silver and BIS hallmarked, and ships with an authenticity card. Our jewellery is handcrafted; small variations in finish, texture and oxidisation between pieces are characteristic of handwork, not defects.

Product weights shown are approximate and may vary within a small tolerance for handcrafted pieces. Product photographs are as accurate as reasonably possible, but colours may render differently on different screens.

Silver naturally tarnishes with exposure to air, moisture and cosmetics. Tarnish is a property of the metal, not a manufacturing defect. Care guidance is included with every order.

4. Pricing & GST

All prices are in Indian Rupees (INR) and include GST. Weight-priced items are computed at the silver rate current at the time of order, with the silver value, making charges and GST shown separately before you pay. The price you confirm at checkout is frozen for that order and is not affected by later silver-rate movements.

In the rare case of an obvious pricing or listing error, we may cancel the affected order before dispatch and refund any amount paid in full. We will tell you why.

5. Orders & payment

Placing an order is an offer to buy. An order is confirmed only after our payment partner verifies your payment (or, for cash on delivery, after we confirm the order). We accept UPI, debit and credit cards, and netbanking through our PCI DSS-compliant payment partner; your card details never touch our servers. Cash on delivery is available on serviceable PIN codes and may carry a small fee shown at checkout.

We may refuse or cancel an order where we suspect fraud, where the product is unavailable, or where there is a pricing or serviceability error. Any amount paid on a cancelled order is refunded in full to the original payment method.

6. Shipping, returns & cancellations

Dispatch and delivery timelines are set out in our Shipping & Delivery Policy. Returns, refunds, exchanges and cancellations are governed by our Returns, Refunds & Cancellations Policy. In short: unworn items in original packaging can be returned within 15 days of delivery for a full refund; customised or engraved pieces are non-returnable; and you can cancel any order before it ships from your account page.

7. Acceptable use

You agree not to misuse the site — including attempting to breach its security, scraping content at scale, placing fraudulent orders, misusing coupon codes, or impersonating another person. We may suspend accounts involved in such activity.

8. Intellectual property

The MOON name, the "MOON — mann & emotion" logo, product photographs, designs and all site content belong to us or our licensors. You may not reproduce or use them commercially without our written permission.

9. Limitation of liability

Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other applicable Indian law. Subject to that, our total liability for any claim arising out of an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. We are not responsible for delays caused by events beyond our reasonable control (courier disruptions, natural events, strikes and similar).

10. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be raised with our Grievance Officer at grievance@MOON.example or through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

11. Governing law & jurisdiction

These terms are governed by the laws of India. Subject to any rights you have to approach a consumer forum under the Consumer Protection Act, 2019, the courts at New Delhi have exclusive jurisdiction over disputes arising from these terms.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Material changes will be indicated by the "Last updated" date above.